Quality

project

Quality

At SOLIOX TECHNOLOGIES, we know that customer satisfaction and quality require more than just hiring and training the best and the brightest: they require seamless communication Tools, ongoing quality improvement initiatives, and a host of other important services that ensure that your customers are receiving the world-class service and responsiveness they deserve. SOLIOX TECHNOLOGIES uses comprehensive data to drive our transaction assessments

Soliox Technologies’ Quality assurance objectives are clear and consistent-identify the details of each and every agent transaction by:

  • Focusing on the identification of issues and problems.
  • Comprehensive and fast feedback turnaround time.
  • Group and/or individual assessments that resolve any issues or problems and continue with post assessments to ensure all necessary resolutions and changes stick.
  • Agent retraining, if needed.
  • Dedicated full time QA analysts.
  • Custom quality metrics are aligned with client goals and objectives
  • Quality scores are recorded and reported using our proprietary MIS System and results are shared with management team for use in compensation computation and remedial efforts for individual agents.